Orders placed before 14:00 SGT qualify for same-day delivery. After 14:00 SGT, orders move to next available slot. The PayNow QR expires in 10 minutes.

Items like fresh meat are weighed at packing. We place a +10% pre-authorization hold at checkout. Final charge is adjusted to actual weight within 48h. Unused buffer is released automatically.

We will notify you via email and in-app notification, and you can choose a refund or a store-credit voucher. If there is no response within 10 minutes, the item is automatically refunded.

Open Order History and tap Track on any active order.

Please contact us within 24 hours of delivery for any quality issues. Refunds to card or GrabPay are processed automatically within 3–5 business days; PayNow refunds are transferred manually by our team. You may also request an instant store-credit voucher via email instead of a refund.

Yes. FreshMart fully complies with Singapore PDPA. Your data is encrypted, never sold, and stored with strict access controls. You can delete your account and all data at any time.