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Occasional app promotions
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FreshMart complies with Singapore's PDPA. Consent changes are logged with a timestamp.
We are here to assist you 24/7 with your orders.
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Orders placed before 14:00 SGT qualify for same-day delivery. After 14:00 SGT, orders move to next available slot. The PayNow QR expires in 10 minutes.
Learn more →Items like fresh meat are weighed at packing. We place a +10% pre-authorization hold at checkout. Final charge is adjusted to actual weight within 48h. Unused buffer is released automatically.
Learn more →We will notify you via email and in-app notification, and you can choose a refund or a store-credit voucher. If there is no response within 10 minutes, the item is automatically refunded.
Learn more →Please contact us within 24 hours of delivery for any quality issues. Refunds to card or GrabPay are processed automatically within 3–5 business days; PayNow refunds are transferred manually by our team. You may also request an instant store-credit voucher via email instead of a refund.
Learn more →Yes. FreshMart fully complies with Singapore PDPA. Your data is encrypted, never sold, and stored with strict access controls. You can delete your account and all data at any time.
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